Responding Effectively to 9-1-1 TTY Calls – Trainer’s Guide - Paper Version

The Trainer’s Guide is designed as an accompaniment to the DVD and provides trainers with all the information necessary to support training on each of the topics covered in the four segments. It includes a copy of the DVD script, supplementary information, and instructions for and answers to the participant activities.

Included in the Trainer’s Guide is a Resource Manual that provides information on the Americans with Disabilities Act, sources of TTY equipment, and addresses and phone numbers of organizations and agencies that can offer additional assistance to PSAPs when implementing TTY call answering procedures.